Athena Trainer

Job Description:

The Clinical Workflow Specialist facilitates in-person and webinar-based training programs for providers and Care Center staff. The trainings set Care Centers up for success using the EHR , emphasize Trinetic Best Practice workflows, and operationalize population health initiatives. In addition, the Clinical workflow Specialist will serve as a resource to colleagues in a workflow expert capacity.

Primary Job Duties:

• Delivers pre-live training to physicians, providers, and office staff on Trinetic’s processes and EHR software.
• Delivers post-live training to physicians, providers, and office staff focused on efficiency, delegation, and population health initiatives.
• Utilizes curriculum and training materials to provide technical training and orientation to clinical and desktop applications.
• Works collaboratively with other client-facing teams to provide excellent customer service to Care Centers.
• Works collaboratively with other members of the Clinical Training team to assist in developing and maintaining the training program.
• Participates in designing and developing workflow enhancements that align with best practices and Trinetic programs.
• Participates in educational and leadership opportunities to enhance professional growth and clinical expertise.

Minimum Qualifications:

• Bachelor’s degree required.
• Knowledgeable about extended medical terminology.
• Must demonstrate excellent communication, organizational, and time management skills.
• Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines.
• Ability to work in a very fast-paced and changing work environment.
• Must comply with HIPAA rules and regulations.
• Must have valid drivers license
• Must have reliable form of transportation.
• Must be able to be on their feet for up to 2 hours at a time.

Preferred Qualifications:

• Previous experience with Athena’s Clinicals and Collector software.
• 2-3 years experience with EHR training.
• Certification as a “Super User” within an EHR.
• Demonstrated experience in development and editing of instructional material.
• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• Collaborative, customer-focused and able to create visible value.
• A team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
• Process-oriented with the ability to drive a project to completion.
• Conflict management skills.
• Problem-solving skills with a proven track record.
• Attention to detail.
• Ability to work independently and as a team member.
• Self-directed and resourceful.
• Excellent communication and client facing skills.
• Excellent organizational skills.
• Technical aptitude.